Rates are applicable from 1 September 2011 to 31 March 2012
LUXURY TWO BEDROOM APARTMENT (2 twin beds per room)
4 Guests = R 400.00 per person per night = R 1 600.00 per apartment per night
3 Guests = R 433.00 per person per night = R 1 300.00 per apartment per night
2 Guests = R 470.00 per person per night = R 940.00 per apartment per night
1 Guest = R 720.00 per person per night = R 720.00 per apartment per night
LUXURY ONE BEDROOM APARTMENT ( 2 twin beds per room)
2 Guests = R 470.00 per person per night = R 940.00 per apartment per night
1 Guest = R 720.00 per person per night = R 720.00 per apartment per night
(Rates are quoted in South African Rand inclusive of 14% VAT)
Breakfast can be arranged on request ( not included in the daily rates)
Children of all ages are welcome. A cot is available on request
Rates are negotiable for longer periods of stay.
Groups of up to 40 GUESTS can be accommodated & special rates can be negotiated depending on the length of the stay.
Booking Terms and Conditions
PAYMENT
To secure the booking we require a payment of 50% of the total cost of the booking to be paid into our bank account. We will allow a time period of 24 hours to preliminary reserve the booking after a booking request was made by the guest for the payment to be made. With guests from other countries we will allow a 7 day period. The outstanding balance on the booking must then be paid into our bank account 14 days prior to arrival.
Any bookings made shorter than 14 days prior to arrival must be fully paid before the booking will be confirmed.
Vilaroux reserves the right to cancel any booking where the deposit and or the payments have not been paid on the due date. Guests will immediately be informed via email when such an action has been taken.
Payment can only be made by EFT (electronic fund transfer) or direct deposits into our bank account. Guests will be liable for all transfer and commission payable on overseas transfers. No Cheques will be accepted
Our banking details:
Name Roebekker (Pty)Ltd trading as Vilaroux
Bank: RMB Privatebank (Division of First National Bank)
Account no: 62225117599
Branch code no: 260505
Branch : Tygervalley
Swift code: FIRNZAJJ
CANCELLATION POLICY
Please note that your booking is a legally binding agreement. If you cancel your booking after it was confirmed the cancellation policy will apply.
Our Cancellation Policy and Conditions are as follows:
- 0-7 days before arrival - 100% of deposit (no refund)
- 8-14 days before arrival - 75% of deposit (25% refunded)
- 15-21 days before arrival - 50% of deposit (50% refunded)
- 22-28 days before arrival - 25% of deposit (75% refunded)
* The cancellation policy in regards to groups is available on request.
CHECK – IN TIME
Check –in will be between 14h00 and 18h00. Any check-in later than these times need to be arranged with management prior to arrival.
CHECK-OUT
No later than 10h00. Later departures must be arranged with management.
CLEANING OF APARTMENTS
The apartment will be serviced twice during the week. No services will be done on weekends or public holidays. If you require an additional daily services (R150.00) or week-end services (R250.00), it must be arranged with management prior to arrival. The fee for the additional service needs to be paid when the final payment is made for the booking.
Service will include the following:
- Making of beds.
- General cleaning of the apartment
- The guest is responsible for the washing of their own dishes.
- Linen is changed every 7th day and towels every 3rd day.
- Please note that any damage to linen and towels will be charge to your account.
INTERNET
A Wi-Fi service is available and is supplied by TWK –HOTSPOT. The cost of this facility is not included in our standard rates. The rates are available upon request.
KEYS
You will be held fully responsible for the keys during your stay. The cost for lost keys is R650.00 per set.
BASEMENT PARKING
Secure basement parking is included in our rate. Access to the basement will be via remote control gates and garage door. The remote will be handed to you upon arrival.
TELEVISION
Each apartment is fitted with a television and has access to DSTV `s hotel bouquet of channels.
DAMAGES
The guest will be held liable for all damages or losses to furniture, fittings and equipment, that was caused during his stay.
QUIET TIME
Vilaroux has a policy that quiet time will be adhered to between the hours of 22h00 and 07h30. No activity outside the apartments is allowed during this time. No disturbance will be allowed during this time and if needed Management will request the guest to leave the premises immediately.
